Part's and Service FAQ's

If a part on my vehicle demands replacing what are my options?
1. You can find a factory OEM part by going through South Star Chrysler directly.
Factory parts are built by Chrysler to the exact same specifications as the existing parts. New OEM components are sometimes, but not always, the most expensive option but often yield the best fit, durability and overall quality. If you own your vehicle and are thinking of reselling, documenting repairs using factory parts can increase the resale value of the vehicle.
2. You can find a new aftermarket part.
Aftermarket parts are replicas of OEM parts but are built by companies not associated with the primary auto manufacturer. While some aftermarket pieces are less expensive than their OEM counterparts, they also may suffer in terms of quality, fit and finish.
3. You can find a used factory part at a salvage yard or from a private seller. 
Obviously, used parts are subject to wear and are highly variable in their quality and usability.

Do you sell Add-on accessories?
Yes, We sell and install accessories.  Like replacement parts, some add-on accessories are factory Mopar authorized while others are produced in the aftermarket. While some aftermarket pieces are less expensive than their OEM counterparts, they also may suffer in terms of quality, fit and finish.  Depending on the popularity of a vehicle, a variety of special components exist to modify it. Engine enhancements, body kits, interior pieces, electronics, exhaust systems, wheels and tires are among the many elements that contribute to customization.

What does 36/36,000 warranty mean?
All new and many used vehicles arrive with a warranty covering unexpected repairs. Be sure to understand the duration and covered components of the warranty. A typical warranty might be written "36/36,000" meaning that coverage lasts either 36 months from the initial purchase or until the vehicle has 36,000 miles, whichever comes first.

Why are multiple warranty periods listed?
Depending on what is being repaired, the length of a factory warranty varies. Often a comprehensive "bumper-to-bumper" warranty covers most things outside of schedule maintenance. This is generally the shortest warranty period. A usually longer powertrain warranty covers engine and transmission defects. Anti-corrosion protection often lasts even longer. Finally, some vehicles offer roadside assistance for a limited time.

Are used vehicles still covered under factory warranty?
Some warranties are transferable, meaning that a vehicle inside its mileage and duration caps may maintain its factory warranty.

How does one maintain the warranty?
By performing required service at the proper intervals and responding if something clearly goes wrong. Your owner's manual explicitly lists service intervals, although cars are often equipped with "check engine" dashboard lights that signal needed maintenance.

How often should I change my engine oil?
Changing your engine's oil and filter is one of the most vital maintenance procedures possible. Oil keeps friction down in the engine and prevents the motor from seizing up. A typical interval for most cars and trucks is 3,000 miles between oil and filter changes.

What do I need to know about engine coolant?
Water and antifreeze keep your engine from overheating and freezing during extreme temperatures. Intervals for flushing the system and replacing coolant vary.  A general time frame would be twice a year.  Once in the Fall and then again in the Spring.

Do some types of spark plugs cost more than others?
Older vehicles required the replacement of spark plugs much more often than new vehicles do. Some vehicles now use platinum spark plugs.  These plugs are more expensive, but last longer before needing changed.  

When should I change my air filter?
The interval for changing the filter depends on the quality of filter, type of vehicle and environment in which most driving occurs. Traveling on dirt roads will surely clog a filter faster than paved highways. Also, local pollution can determine filter life.

How long does a battery last?
The interval of changing a battery depends on the type of battery, type of vehicle and local climate. Super cold regions may require a more powerful battery for cold starting.

What do I need to know about my hoses and drive belts?
During scheduled maintenance it's a good idea to inspect all hoses, belts and other connections under the hood to be sure everything is in good shape and properly attached.

The coolant hoses should be inspected at least twice a year, both in the spring and in the fall. Hose clamp connections should also be checked to ensure that they're secure and free from leaks. Coolant hoses should be replaced at least every four years, or more often as needed.

The chances of a drive belt failure rises dramatically after four years or 36,000 miles for V-belts, 50,000 miles for serpentine belts. This doesn't mean that the belts shouldn't be inspected before then, though. The belts should be checked every time the oil is changed to make sure they're OK and properly tightened.

What is wrong when my wipers leave sections of the windshield untouched?
This is usually caused by a bad wiper blade.  Wipers need to be replaced, especially in climates with ice and snow. Sometimes just the blade needs replacing, while other times the entire wiper unit should go.
 
How long should my Brakes last?
Like tires, brake life depends heavily on driving style. Lots of stressful braking will significantly shorten the life. The weight of the vehicle will also play into the life of the brakes.  The front brakes do more of the work stopping the vehicle than the rear brakes, so it is not uncommon for the fronts to rear at a faster rate than the rears.  Replacement requires new pads/shoes and sometimes, new rotors/drums.What does 36/36,000 warranty mean?